Join the D'oro Gelato e
Caffè Family

Location: 1222 Robson Street, Vancouver and 1222 Denman Street, Vancouver (Must be able to work at both locations)
Position: Full-Time (Must be able to work Weekends and Evenings)

The Supervisor is responsible for all aspects of the store’s non-production activities and including front staff supervision and training. Over and above opening and closing related duties and activities, the supervisor will perform general administrative and record-keeping activities, customer interactions and service, and general supervisory related activities.

General Duties:

• Opening and closing shifts
• Arm and disarm alarm systems
• Activate lights, sound, digital menu, computer system, POS systems, troubleshooting, and other technology
• Cleaning, sorting, assembling, defrosting, categorizing, and organizing
• Baking and product display
• Monitor temperatures and record-keeping
• Maintain, implement, and enforce food safe standards, procedures, and processes
• Record, monitor, direct, and communicate as necessary
• Coordinate with front staff, production staff, and management as required
• Serve customers and receive supplies
• Supervise and train front staff

Attributes and Qualifications:

• Post-secondary education with a good command of
  • The English language both oral and written
  • General mathematics including weights and volumes in both metric and imperial
• People skills and effective communication
• Prior supervisor experience in similar sectors or relevant experience may be an asset
• Food Safe Certification 1 or higher (or recognized equivalent)
• Self-motivated with ability to work in unsupervised environment
• Prior experience in frozen desserts, gelato or ice cream, or coffee, may be an asset
• Well-rounded customer focus with problem solving ability
• Organized and systematic in action and thought
• Creative and able to work with technology including cloud based systems, and knowledge of Microsoft Office
• Quick learner with receptiveness to constructive criticism and accountability traits
• Desire to grow both personally and professionally
• A ‘can do’ attitude with the willingness to do what it takes to support the company’s growth

Working Conditions:

• The job comprises of shift work that could vary from ‘AM’ to ‘PM’ and includes weekends and holidays.
• The job requires long periods of standing, lifting, carrying, and placing of gelato pans and other containers as required.
• Additionally, the job entails repetitive activities such as scooping of gelato as well as working around both cold and hot surfaces where methodical care and caution is essential.